my premium account has lost the premium after the last wipe - Rust Hardcore Pvp

#1
NICK: Flamingreaper

WHAT HAPPENED: a while back I bought this premium, however after the wipe my premium ended up disappearing from the account.
I've already tried to get help reporting this bug but they never give me an answer!

PAYMENT CONFIRMATION EMAIL:
Minebuilders
Hello Flamingreaper,

Thank you for your purchase! This email confirms that we have received your payment and you should receive your items soon.

If you do not receive your items in the next 10-15 minutes, please contact a member of staff on our server. Please do not email Mojang or Buycraft.

Purchased packages:

1x Premium
Information:

Sub Total: 25.00 USD
Tax: 0.00 USD
Total: 25.00 USD
Gateway: PayPal
Transaction ID: XXXXXXX(TELL-ME PRIVATE IF RELLY NEED IT)
Username: Flamingreaper
Date: 24th June 2017 5:52
SUCCESS !!

Thank you for donating to MineBuilders. Your rank/perk will be awarded to your in game account in a few minutes so stay online within the game. If you have purchased a rank upgrade then please copy your transaction ID and post it here following the given format.http://minebuilders.info/index.php?/forum/33-stacked-donations/

Regards,
MineBuilders Team
@YoussofHD @bob7l
 
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